Shipping & Delivery Policy

At David & Sarah Toronto, we are committed to delivering your order as quickly and efficiently as possible. Below you will find all relevant information regarding our shipping and delivery process.

1. Processing Time

  • Orders are processed within 1–3 business days

  • Once your order has been shipped, you will receive a confirmation email with tracking information

Please note that processing times may vary slightly during peak periods, holidays, or high demand.

2. Estimated Delivery Time

  • Average delivery time: 3–7 business days (depending on your location)

While we aim to meet these delivery estimates, delays may occur due to:

  • Customs procedures

  • Carrier delays

  • High seasonal demand

  • External factors beyond our control

We appreciate your patience and understanding in such situations.

3. Shipping Method & Origin

To offer competitive pricing and a wide product selection, we work with international fulfillment partners.

  • Orders are shipped directly from our suppliers

  • Most shipments originate from our international warehouses, including Asia

As a result, in some cases:

  • Customs duties or import taxes may apply

  • These charges are the responsibility of the customer, depending on local regulations

4. Shipping Costs

  • Shipping costs are calculated at checkout

  • Prices depend on the destination, package weight, and selected shipping method

We aim to keep shipping costs as transparent and fair as possible.

5. Responsibility & Delivery

  • Once tracking shows that the package has been successfully delivered, responsibility transfers to the customer

  • We are not liable for lost or stolen packages after confirmed delivery

  • Customers must ensure that their shipping address is correct at checkout

Any address errors must be reported within 24 hours of placing the order.

6. Important Notes

  • Delivery times are estimates and not guaranteed

  • Delays do not automatically entitle refunds or cancellations

  • Refused or unclaimed shipments may not be eligible for reimbursement

7. Contact

If you have any questions regarding shipping or delivery, please contact us:

David & Sarah Toronto
📧 info@davidsarahtoronto.com